MILLINERY CLIENT CARE

 

 

FAQ

 

Hand blocked hats are sized 22" circumference.  Generally, they will fit a head circumference of 21 1/2" - 22 1/4".  You can measure your head using a cloth tape measure or a string and ruler.  Sit the tape or string just above the eyebrows.  Bring the tip to the number or mark the string and measure the length with the ruler.  Round to the nearest 1/8" if needed. 

 

HAT CARE

We suggest re-blocking for the best care of your hats. 

Hand blocked fur/velour felt pieces can be maintained by lightly stuffing the shape with tissue paper and/or placing the hat on a wig stand, store in a hat box /dust free environment.  To refresh the surface, move a small, light bristled brush in the direction of the pile (usually clockwise). 

 

PAYMENT OPTIONS

LISAMCFADDEN.COM uses PAYPAL to process orders to ensure security for all payment transactions.  Credit card information is not shared with third party entities.  Cards are charged at the time of the order.  We accept all payments in US Dollars.  A confirmation email will be sent once the order is processed and charged to your account. 

 

SALES TAX

Applicable sales tax will apply to all orders.

 

SHIPPING

Shipping on Domestic orders is via USPS standard ground and can be tracked through usps.com.  The actual delivery will depend on your location so please allow 7-14 days.  If you need rush shipping, or a signature upon receipt, please contact info@LISAMCFADDEN.COM to make arrangements.  Additional costs will apply. 

We are not responsible for delays caused by the shipping carrier or incorrect delivery information the client might provide.  The client is responsible for all shipping charges. 

For your convenience, a tracking confirmation email for your package will be sent to you.

International orders will be processed with applicable shipping charges and sent via UPS or US priority mail.  Import taxes/duties/freight charges for packages shipped/returned are the client’s responsibility.

                                                                    

RETURNS & EXCHANGES

Because our Capsule and Confection Collections are made to order, sales are final.  Please be sure of your choices and your head size when placing the order.  We cannot accept returned hats if they have been worn or if they are damaged. 

 

CONTACT                                                   

We are best reached at: info@LISAMCFADDEN.COM.  

 

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